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111 Sand Island Acc Rd,
R-4

Honolulu, HI 96819
Hours
Mon - Fri 7am-6pm
Sat 9am-5pm

 

     


Frequently Asked Questions:

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Top Questions:
Q: I have a simple computer question that shouldn't take more than a few minutes to answer. Can you help?
Q: Is the Remote HelpDesk program secure?
Q: Will my data be kept private?
Q: What support services do you provide? What products to you support?
Q: Could you please tell me more about how the Remote HelpDesk program works?
Q: Do you sell hardware and software?
Q: You sell DELL hardware. What is the difference between buying from DELL or through you?
Q: Where are you located?
Q: Do you support MACs?
Q: What are your zone charges?
Q: What is the difference between home users and business users? Which one am I?

Q: I have a simple computer question that shouldn't take more than a few minutes to answer. Can you help?
A: Yes. FREE basic support (calls under 15 minutes) is available to all of our Ohana Members. Membership plans start as low as $2.99/month and all include FREE basic support. Please [click here] to learn more.

Q: Is the Remote HelpDesk program secure?
A: Yes. The program utilizes multiple methods to ensure secure, private communication between the user and support host. Some of these measures are outlined below.

Security Measures:

Powerful encryption - Sessions between the end user and helpdesk representative are encrypted end-to-end using up to 256-bit AES encryption, 256-bit SHA HMAC's integrity check, or 2048-bits Diffie-Hellman key exchange.

User-confirmed access - For security reasons, prior to any session, the end user must manually grant permission to the helpdesk representative to access the remote computer. The end user can evaluate the proposed actions of the helpdesk representative and deny access if these actions are inappropriate.

Full End User Control / Priority - The end user can exit the help session at any time simply by pressing the F11 key. Also, any action performed by the end user will override the representative.

Security roles - The helpdesk can provide programs with different permissions to meet special requirements. Some end users may not want helpdesk staff to perform file transfer whereas others may refuse to share control of their keyboard and mouse.

Q: Will my data be kept private?
A: Yes. Privacy and security are two of our top priorities. Your private information will be kept private and secure. We will not view, collect, or use any personal information without your consent. In fact, we actively provide consulting services to our business clients specifically designed to help mitigate security risks and vulnerabilities.

Q: What support services do you provide? What products to you support?
A: We offer a wide range of support services including HelpDesk, Repair, Anti-Virus/Anti-Spyware, Business Services, Etc. Please [click here] for a list of some of the products we support.

Q: Could you please tell me more about how the Remote HelpDesk program works?
A: The process is very simple.

1. An you contact our helpdesk and download a temporary remote helpdesk client file.



2. You enter a password and the program unpacks automatically, press connect and it establishes a secure internet connection between you and your helpdesk representative.


3. You then grant permission to your helpdesk representative to temporarily share your computer.

4. Your helpdesk representative can now share your screen, and use his/her own mouse and keyboard to control your remote computer.

5. When the problem has been fixed, you simply close the client program, which immediately and automatically erases itself from the hard disk. Its that simple!

Q: Do you sell hardware and software?
A: Yes. We have relationships with most major manufacturers and because of our buying power receive significant discounts on hardware and software products for our customers. We specialize in providing DELL hardware and Microsoft software solutions for the small to medium business market.

Whether your business is looking for a scalable enterprise network or a single office desktop, we can provide you with the BEST solution to fit your specific needs.

Q: You sell DELL hardware. What is the difference between buying from DELL or through you?
A: All of the DELL products we sell are brand new and not refurbished, reconditioned, or damaged. The DELL warranty still applies and is fully transferable. The shipping lead times are the same, your order will not arrive any sooner or later if purchased through us or Dell.

There are however, two major differences when buying from us.

1. The price. Because of our buying power we receive favorable pricing from DELL and we happily pass these savings on to our customers. We will beat any current price quoted on DELL.com (S&H and tax must be included).

3. Local support. We fully support all the systems we sell. When you buy from us you are dealing with local people and not a call center in Bangalore, India. (Though you may always call Dell for warranty/support should you desire.)

Q: Where are you located?
A: Because the majority our work is performed either remotely or on-site we currently do not have a physical location customers may visit. However, we are anticipating opening an office pickup/dropoff location in the very near future.

Q: Do you support MACs?
A: Unfortunately we do not support Apple Macintosh computers at this time. However we expect to in the near future.

Q: What are your zone charges?
A: Zone charges are additional charges for on-site service calls based on distance. These charges help us to offset some of the costs we incur (i.e. gas, time, transportation, etc.) for travel between sites.

Q: What is the difference between home/small office users and business users? Which one am I?
A: Home/small office users may be networked together in a workgroup or other peer network. They use simple file sharing and are not part of a domain or server environment. Basically, as long as your computer is not connected to a server it can be considered a home/small office system.
Business computers on the other hand are connected to servers and may or may not be part of a domain based environment (Active Directory). These systems require much more experience, expertise, and resources to manage, but ultimately are much more secure and reliable.