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111 Sand Island Acc Rd,
R-4

Honolulu, HI 96819
Hours
Mon - Fri 7am-6pm
Sat 9am-5pm

 

     

Our Rates:

General HelpDesk Support:

   
Home Users - Peer/Workgroup Environment
Remote Helpdesk/In-store support: $60/hour Special Only! $4999/hour
Onsite Support: $120/hour Special Only! $8999/hour + Zone Charge [See Below]
   
Business Users - Server/Domain Environment
Remote Helpdesk/In-store support: $75/hour Special Only! $5999/hour
Onsite Support: $150/hour Special Only! $9999/hour + Zone Charge [See Below]

*Remote support is billed in half hour increments

**On-site support is billed in hourly increments


   

Our Flat-Rate Repair Rates:


Hardware Installation: $2999
Software Installation: $2999 Per Title
Motherboard/Processor Installation: $9999
Password Reset: $3999
Data Wipe: $3999
Door to Door Expedited Service (Includes priority service, pickup and drop off) : $9999
*Service does not include setup

Virus Removal/General Repair Package:


Basic:       $9999
Includes
- System Diagnostics
- System Startup And Registry Clean-Up
- Installation Of Critical Updates And Security Patches
- Removal Of Unnecessary Programs And Temp Files
- Anti-Virus/Anti-Spyware/Anti-Malware Software Installation And Updates
- Safe Mode Anti-Virus/Anti-Spyware/Anti-Malware Scans And Removal


Advanced:     $12999
Includes
- System Diagnostics
- Create Ghost Backup (Limited To 12gb)
- System Startup And Registry Clean-Up
- Installation Of Critical Updates And Security Patches
- Removal Of Unnecessary Programs And Temp Files
- Anti-Virus/Anti-Spyware/Anti-Malware Software Installation And Updates
- Bios Level And Safe Mode Anti-Virus/Anti-Spyware/Anti-Malware Scans And Removal
               
   

Data Recovery Package:


Basic:    
$9999
Includes
- Recovery Of Data From Non-Bootable Hard Disks
- Includes DVD Media Up To 4gb

Advanced:    $19999

Includes
- Recovery Of Data From Bad/Corrupted Hard Disks
- Recovery Of Data From Formatted Or Overwritten Hard Disks
- Includes DVD Media Up To 8gb

Clean Install Package:
 
Advanced:     $12999
Includes
- System Diagnostics
- Hard Drive Data Wipe
- Operating System Installation
- Driver Installation
- Installation Of Critical Updates And Security Patches
- Anti-Virus/Anti-Spyware Software Installation
- Office Suite Software Installation
- Adobe Acrobat Software Installation
- DVD Playing Software Installation
- CD/DVD Burning Software Installation
- Firefox Browser Installation

Advanced Clean Install w/ Data Transfer:     $14999
   


Our Monthly Business Support Plans:


Plan 1  $4999 (MRC)

Includes:

- 0 Hours of On-Site support per month

  (Additional On-Site support billed at $9999/hour)

- 1 Hours of Remote support per month

  (Additional Remote support billed at $5999/hour)

- 24/7 remote monitoring w/smart alert technology

- Supports 1 site; up to 5 users/devices


Plan 2 $9999 (MRC)

Includes:

- 1 Hours of On-Site support per month

  (Additional On-Site support billed at $9499/hour)

- 1 Hours of Remote support per month

  (Additional Remote support billed at $5499/hour)

- 24/7 remote monitoring w/smart alert technology

- Scheduled proactive preventative maintenance

- Security analysis and consultation

- Backup & disaster recovery analysis/consultation

- Backup system maintenance and monitoring

- Anti-Virus maintenance and monitoring

- Supports 1 site; up to 10 users/devices


Plan 3 $19999 (MRC)

Includes:

- 2 Hours of On-Site support per month

  (Additional On-Site support billed at $8999/hour)

- 2 Hours of Remote support per month

  (Additional Remote support billed at $4999/hour)

- 24/7 remote monitoring w/smart alert technology

- Scheduled proactive preventative maintenance

- Scheduled annual check-up

- Security analysis and consultation

- Backup & disaster recovery analysis/consultation

- Backup system maintenance and monitoring

- Anti-Virus maintenance and monitoring

- Supports 1 site; up to 15 users/devices



Plan 4 $29999 (MRC)

Includes:

- 3 Hours of On-Site support per month

  (Additional On-Site support billed at $8499/hour)

- 3 Hours of Remote support per month

  (Additional Remote support billed at $4499/hour)

- 24/7 remote monitoring w/smart alert technology

- Scheduled proactive preventative maintenance

- Scheduled annual check-up

- Security analysis and consultation

- Backup & disaster recovery analysis/consultation

- Backup system maintenance and monitoring

- Anti-Virus maintenance and monitoring

- Supports 1 site; up to 20 users/devices


Plan 5 $39999 (MRC)

Includes:

- 4 Hours of On-Site support per month

  (Additional On-Site support billed at $7999/hour)

- 4 Hours of Remote support per month

  (Additional Remote support billed at $4499/hour)

- 24/7 remote monitoring w/smart alert technology

- Scheduled proactive preventative maintenance

- Scheduled annual check-up

- Security analysis and consultation

- Backup & disaster recovery analysis/consultation

- Backup system maintenance and monitoring

- Anti-Virus maintenance and monitoring

- Supports 1 site; up to 25 users/devices

*Customized Plans are also available. Please contact us for details.



Managed Services:


Optinet Exchange Email Hosting - $1199/user (MRC)

Includes:

- Full Microsoft Exchange 2010 through SPLA

- Support for iPhone and BlackBerry

- Full Outlook 2010 Client plus web access


Optinet Basic Online Backup Service - $1999/device (MRC)

Includes:

- Daily file encryption and backup to our secure datacenter (up to 5GB)

- Remote file recovery and restoration

- 24/7 Remote monitoring with Smart Alert technology


Optinet DR Online Backup Service - $9999/server (MRC)

Includes:

- Daily file encryption and Full Bare Metal Server Backup to our secure datacenter (up to 200GB)

- Disaster recovery virtual image access and on-site restoration

- 24/7 Remote monitoring with Smart Alert technology


Optinet Website Hosting - $Please Call (MRC)

Optinet Co-location Service - $Please Call (MRC)

 

Optinet Virtual Server Hosting - $Please Call (MRC)

Includes:

- Dedicated or shared hardware

- Built-in redundancy and backup (we backup our backups)

- Powered by Vmware ESX/vSphere, Microsoft Hyper-V, or Citrix Zen Server

 

Optinet Virtual Desktop Hosting - $Please Call (MRC)

- Dedicated or shared hardware

- Built-in redundancy and backup (we backup our backups)

- Powered by Citrix Zen Desktop

 

Optinet Virtual Application Hosting - $Please Call (MRC)

- Dedicated or shared hardware

- Built-in redundancy and backup (we backup our backups)

- Powered by Citrix Zen App

 

Optinet WAN Service - $Please Call (MRC)

- T1 or higher bandwidth

- 99.99% uptime guarantee

- Converged services

- MPLS, IP VPN, Voice T1 PRI, Metro-Ethernet

Zone Charges

Zone 1: $2999 - Includes areas from Kahala to Aiea
Zone 2: $3999 - Includes areas from Kaneohe to Aina Haina and Pearl City to Mililani
Zone 3: $4999 - Includes Ewa, Kapolei, Makakilo, Ko Olina, Kahaluu, and Wahiawa
Zone 4: $5999 - Includes Nanakuli to Makaha and Waialua to Kaaawa