Our Rates:
Support Rates:
| Description |
Standard Rate |
Discount
Maintenance Rate
(20% Savings) |
Prepaid
Maintenance Rate
(40% Savings) |
| In-Store or Remote Support |
$9999/hour |
$7999/hour |
$5999/hour |
| On-Site Support |
$14999/hour + ZC |
$11999/hour |
$8999/hour |
| Project or Consulting Support |
$19999/hour + ZC |
$15999/hour |
$11999/hour |
On-Site, Project or Consulting Support Zone Charges for Standard Rate [See Below]
Priority / After-hours Rate: 1.5x
*In-Store or Remote Support billed in 15 minute increments (1 hour minimum for priority / after-hours)
*On-Site, Project or Consulting Support billed in hourly increments (2 hour minimum for priority / after-hours)
Flat-Rate Repair Rates:
Windows Password Reset: $4999/device
Certified NIST-Compliant Drive Erase with Certificate: $2999/device
Door to Door Expedited Service* (Includes priority service, pickup and drop off): $14999/device
*Service does not include setup
Virus Removal/General Repair/Tune-up Package: $19999/device
- System Diagnostics and Report
- Offline Multi-Pass Anti-Virus/Anti-Spyware/Anti-Malware Scan and Removal
- System Performance Review and Tune-up (if applicable)
- System Startup and Registry Clean-Up
- Removal of Unnecessary Programs and Temp Files
- Installation of Critical Updates and Security Patches
- Anti-Virus/Anti-Spyware/Anti-Malware Software Installation and Updates
Clean Install Package: $19999/device
- System Diagnostics and Report
- System Performance Review and Tune-up (if applicable)
- Certified NIST-Compliant Drive Erase with Certificate (if applicable)
- Operating System Installation
- Driver Installation
- Installation of Critical Updates and Security Patches
- Anti-Virus/Anti-Spyware/Anti-Malware Software Installation and Updates
- Google chrome browser software installation and updates
- Firefox browser software installation and updates
- Adobe Acrobat reader software installation and updates
- VLC Player software installation and updates
- Zoom software installation and updates
- Microsoft Office suite software installation and updates (key required for full version)
Clean Install with Data Transfer Package: $24999/device
- System Diagnostics and Report
- Full System Backup and Data Transfer
- Offline Multi-Pass Anti-Virus/Anti-Spyware/Anti-Malware Scan and Removal
- System Performance Review and Tune-up (if applicable)
- Certified NIST-Compliant Drive Erase with Certificate (if applicable)
- Operating System Installation
- Driver Installation
- Installation of Critical Updates and Security Patches
- Anti-Virus/Anti-Spyware/Anti-Malware Software Installation and Updates
- Google chrome browser software installation and updates
- Firefox browser software installation and updates
- Adobe Acrobat reader software installation and updates
- VLC Player software installation and updates
- Zoom software installation and updates
- Microsoft Office suite software installation and updates (key required for full version)
Data Transfer Package: $9999/device
- System Diagnostics and Report
- Offline Multi-Pass Anti-Virus/Anti-Spyware/Anti-Malware Scan and Removal
- Data Transfer to Customer Provided/Purchased Media
Data Recovery Package: $19999/device
- No Charge if Unsuccessful
- System Diagnostics and Report
- Recovery of Data From Non-Bootable/Bad/Corrupted/Formatted/Overwritten Hard Disk
- Offline Multi-Pass Anti-Virus/Anti-Spyware/Anti-Malware Scan and Removal
- Data Transfer to Customer Provided/Purchased Media
Zone Charge
Zone 1: $3999 - Aiea to Kahala
Zone 2: $4999 - Mililani to Pearl City, Waipahu, Kaneohe, and Aina Haina
Zone 3: $6999 - Ko Olina to Ewa, Wahiawa, Kailua to Hawaii Kai, and Kahaluu to Kualoa
Zone 4: $9999 - Nanakuli to Makaha and Waialua to Kaaawa
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